Our Commitment to Data Protection
Luminous Destinations is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take the security and privacy of your personal data seriously and have implemented measures to protect your information.
Data Controller
Luminous Destinations acts as the data controller for personal information collected through our website and services. Our contact details are:
Luminous Destinations
47 Meadowbrook Lane
Cheltenham, GL50 3RH
United Kingdom
Email: [email protected]
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contract: Processing necessary for the performance of a contract with you (e.g., providing pet care services you have booked)
- Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
- Consent: Where you have given explicit consent for us to process your data for a specific purpose
- Legal Obligation: Processing necessary to comply with legal requirements
Your Rights Under GDPR
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. We will respond to your request within one month.
Right to Rectification
You have the right to request that we correct any inaccurate personal data we hold about you, or complete any incomplete data.
Right to Erasure
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect you. We do not use automated decision-making in our services.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or you have made multiple requests, we may extend this period by up to two months, but we will inform you of any extension within the first month.
We may need to verify your identity before processing your request. There is no fee for exercising your rights, unless your request is clearly unfounded or excessive.
Data Security Measures
We have implemented appropriate technical and organisational measures to ensure the security of your personal data, including:
- Secure data storage with access controls
- Encryption of data in transit
- Regular security assessments
- Staff training on data protection
- Incident response procedures
Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
International Data Transfers
Your personal data is stored and processed within the United Kingdom. We do not transfer personal data outside the UK. Should this change, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Website: www.ico.org.uk
We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.
Updates to This Information
We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: January 2024