Get in Touch

We'd love to hear from you and discuss how we can care for your pet

Our Location

47 Meadowbrook Lane
Cheltenham
GL50 3RH
United Kingdom

Email Us

[email protected]

We aim to respond within 24 hours on business days

Opening Hours

  • Monday - Friday: 7:00 - 19:00
  • Saturday: 8:00 - 17:00
  • Sunday: 9:00 - 14:00

Holiday Closures

We operate reduced hours on bank holidays. Boarding services remain available with prior arrangement. Please contact us in advance for holiday bookings.

Directions

We're located just off the A40, approximately 2 miles east of Cheltenham town centre. Free parking is available on-site for visitors.

Look for the green gate and "Luminous Destinations" signage at the entrance to Meadowbrook Lane.

Send Us a Message

Have a question or ready to book? Fill in the form and we'll get back to you promptly.

We respect your privacy and will never share your information.

Visit Before You Book

We encourage all prospective clients to tour our facility before making a booking. Seeing where your pet will stay and meeting the team who'll care for them gives peace of mind that no website can provide.

Tours are available during business hours. Simply send us an email to arrange a convenient time. The visit typically takes 20-30 minutes and gives you the opportunity to ask questions and assess whether we're the right fit for your pet.

  • What You'll See Boarding areas, grooming suite, outdoor spaces, and play areas
  • Who You'll Meet The team members who would be caring for your pet
  • What to Bring Your pet is welcome to join the tour (helps us assess temperament too)
    • Our welcoming facility entrance

    Before You Contact Us

    Quick answers to common questions

    Do I need to book in advance?

    Yes, particularly for boarding and grooming services. We recommend booking at least one week ahead, or two weeks during school holidays and festive periods.

    What if I need to cancel?

    We require 48 hours notice for cancellations. Please see our terms of use for full details on our cancellation policy.

    Do you offer emergency services?

    We can sometimes accommodate last-minute boarding requests subject to availability. Send us an email marked "Urgent" and we'll respond as quickly as possible.

    Is there parking available?

    Yes, we have free on-site parking for all visitors and clients.